Frequently Asked Questions
Where is Information About Fingerprinting and Getting Your License?
This topic is so important we''ve given it a dedicated webpage. Click on "How To Get Your License" on our main page.
Can I share my account with my friend?
No, your purchase is limited to single user access. For security reasons, your exam purchase may include a question limit to protect us from password sharing. If you reach this limit, additional questions will be added providing your account does not show an abusive pattern.
After I purchase, do you send me software to install?
No, our classes and exams are online. Once you purchase your class, all you need is access to the Internet to immediately begin your studies.
Does your site keep track of my score?
Yes, our site keeps track of every exam you take, the answers that you select and the scores for each exam. It also gives you performance benchmarks and lets you know how you are doing in all areas.
Can I review the exams that I take?
Yes, you can open and review any of your exams in your exam history.
Can I pause my exam, and come back to it later?
Yes, an exam can be paused at any time for later completion.
When I click on my class nothing happens. Why?
There are times when the video opens behind other open windows. To determine if this is the case, minimize or close all your open windows. If the video is not there then you probably need to clear the cache in your browser and also make it another 100mb larger.
The cache is a temporary storage area into which browsers download web content and then feed it to you. Browsers are supposed to clear them out automatically periodically and when the computer reboots, but sometimes they do not. When that happens there is not enough room to load our very large classes (they are usually 200mb or so) and the buffering process gets hung up. Buffering is the actual process whereby our classes are being loaded into the cache. Clearing the cache out and making it larger tends to make this type of problem go away and as a side makes your browser perform much better. Here is a link to a site that shows you how to clear the cache in most browsers. http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Another approach - there is also a very safe, easy-to-use and free utility that will do this for you. It is called CCleaner. It clears temporary files on your computer including the cache. Your PC will thank you for running as it has a tuneup effect. Here is a link to download CCleaner: http://download.cnet.com/CCleaner/
How do I get help?
You can obtain technical help by using the Contact Us link on the menu and sending a technical support request to us. If you are an Enhanced or Superior package student you can receive instructor support by sending an email to firstname.lastname@example.org. If you are a Basic package student who would like to upgrade to instructor support, give us a call at 303.872.4729.
What happens if I forget my username or password?
If you cannot remember your login information, click HERE and we will send that information to you to the email address you provided when you signed up.